This letter shows my gratitude and the excellent performance of Jennifer Lewis Russell.
It was 2017 June 03 when I had sustained injuries while enlisted in the United States Marine Corps; due to my injuries I couldn’t function properly without the assistance of a service animal. My memory would reset every few minutes from traumatic brain injury and made even the simplest of tasks virtually impossible for me to accomplish. I tried many different companies and airlines requesting their assistance with getting my service animal from Camp Pendleton, California to Bonneau Beach, South Carolina.
The companies I requested help from did not seem to care about the health and security of my pet while also charging me the maximum fee regardless of available military discount. The airlines would not provide me with proper details of what crate to obtain, yet alone proper paperwork or other preparations for my flight arrangements. It was at that moment that I began to panic that I found Animal Land Pet Movers through not only the recommendation of family members but also friends.
I called this amazing company expecting the same results that I had received from others but to my surprise they excel at everything they do and beyond that. I was assisted by an outstanding lady; Jennifer Lewis Russell, who I could tell has much love for the work she does and cares about each and every family and pet she helps with relocating. My time with Jennifer was only supposed to last a week at most since my dog, Terabetha was scheduled for her trip home. I explained my condition to Jennifer and she gladly helped me get everything from the correct crate; which I almost purchased the incorrect one; the proper paperwork and health certificates which no other company or airline cared to mention.
I was at a lost at what to do but within a day or two my dog was ready to fly home! Jennifer even went as far as to ensure that I received my military discount and other services I was eligible for; she even went as far as to accept my phone calls at midnight due to the time difference between California and Georgia where the company is located to ensure I received the help I would constantly need. She worked off the clock doing the job she loves and helping this Marine get the services he needs. The day of my dog’s flight was then cancelled by the airlines because a hurricane named Florence had formed and was heading straight for South Carolina. The hurricane would rise to a category five and I thought I would never get my dog home, but Jennifer was persistent in her task and would call the airlines every hour or two each day for an entire month while also performing all of her duties at Animal Land Pet Movers and yet again even during her time off.
She would call just to ensure that I was doing okay and hold a conversation with me and show concern and interest in the health and happiness of my companion. This was something I wasn’t use to due to other companies only concerned with the profit they would be making and thanks to her generosity I avoided many panic attacks and possible break downs from the stressful situation which wasn’t stressful anymore because she was on top of things and getting everything done with excellent performance and customer service. I would not even have to check the news or call the airlines to find out the status of hurricane Florence and if the airlines would open anytime soon. The hour not even the day that the airlines reopened for pets to be safely transported to their new and loving homes Jennifer called me and gave me the option for my comfort to either fly Terabetha home that day or even tomorrow if I wished.
She told me that if neither of those dates would work for me she would do everything in her power to find a flight that worked with my busy military schedule. I took the earliest flight and even though it was midnight yet again for Jennifer she called and texted me through the entire event making sure I would be exactly where I needed to be despite constantly forgetting every few minutes due to my injuries. Jennifer has been an outstanding amount of good fortune and blessing for me during these hard times and thanks to her assistance I can rest easy knowing my dog is with my family and friends.
I now have the time needed to recover and continue serving our country thanks to the enormous amount of effort given by Jennifer and her amazing company Animal Land Pet Movers.
Thank you for all that you have done.
Semper fidelis,
Jeffrey Allen Link
