Hi Natalie,
You absolutely met every expectation we had! I keep raving about you and your company to everyone who asks. Of course you may share our pictures and testimony.
Warning: VERY PAWSITIVE REVIEW ahead! My family and I recently relocated to Germany for a military PCS. After unsuccessfully being able to secure two spaces on a military flight for our dog and cat, we began to reach out to several pet relocation services. Animal Land Pet Movers - World Wide Pet Relocation was by far the most responsive service we reached out to. Barbara answered every email I had about the process and what to expect in a timely manner. The other companies would literally take days to respond. Once we decided to book their services, we were paired with an expert move counselor.
Natalie, our counselor, saw us through the entire process and more. She was easy to get a hold of (via phone and email), handled the booking of flights, coordinated details with United Airlines, communicated with our vet and aphis, and more. I really cannot praise her efforts enough. When we arrived to our airports United Airlines cargo hold, we were immediately told the kennel we had for our dog was too small (which Natalie said could be an issue). It was 5:30 in the morning and we had no idea what we would do. No pet store would be opening for hours... and by then it would be too late to check her in for a flight, etc. Talk about going into panic mode!! I immediately called Natalie who quickly made some phone calls to United and other Animal Land Pet Movers team members.
As a result, she was able to coordinate a kennel swap that would take place at our pets layover in New Jersey. This way, she would be able to comfortably fly into Germany without the possibility of being denied due to kennel size. Our crisis was averted, thank goodness. This is all thanks to Natalie and her willingness to go above and beyond. Even the United Airlines supervisor was surprised. He said he's never ever had a company do such a thing for a customer. She kept me updated throughout their flights and let me know where they were at all times. Our fur babies arrived safely in Germany all thanks to Natalie and her teammates.
Using Animal Land Pet Movers was definitely worth every penny. I highly recommend them!
Mary, Christian, Penny, and Neiko
June 2017
