In March 2019, my wife’s employment required a move to Germany. We had been overseas several times, but this move had a new twist: Heidi, our 6 year old German Shepherd Dog was coming along. Changing circumstances required my wife leave earlier than originally planned, and I faced the challenge of closing our affairs in the states and moving the remainder of our stuff to our new home in the Rheinland-Pfalz region of Germany.
This included Heidi. I hadn’t a clue how to begin planning her move, understanding the American and German documentary requirements and how I was going to physically move an 85 lb GSD from our Seattle area home to the airport, across the ocean and to our new home in Germany. My additional concern was the stress this was going to cause Heidi. I am disabled, and Heidi as a companion dog to me had not travelled by air, nor really been separated from us for more than a few days.
I began my search on the internet and saw your website. After going through it, and reading the comments left by other families, I had a gut feeling I had found the right folks to get Heidi safely from Washington to Germany. So I contacted you, and began to work with Melissa Crespo.
From the start, the plan and requirements were clear. She knew what forms and endorsements were required and when they needed to be completed. Then we built an itinerary that literally saw Heidi picked up at our front door, transported to Seattle-Tacoma International Airport, checked in and loaded on her flight. Heidi was then met at Frankfurt International, cleared German Customs, and delivered to my wife at our new home several hours later.
She arrived in great shape and has acclimated to her new home. In fact, she is sleeping on my feet as I type this…
I am very happy with the level of support we received from Melissa and the other members of your team. Your professionalism moved my dog quickly and efficiently, but more important, your compassion gave me the piece of mind that Heidi was being looked after by folks who cared and took one huge task off my “to do” list prior to departure.
Thank you very much for your help, and I would recommend you without reservation to anyone who plans on relocating and bringing the whole “family”.
