My dream was for me and my 14 year old, 18lb tuxedo cat Purrfect, to move from Colorado USA to Spain to live.
The entire journey involved many stressful steps - the pet transport process being a major cause of worry before I left - because Purrfect means the world to me.
I contacted several pet transport companies for quotes, found many to be unresponsive, inconsistent and even blasé about the process. That was until I contacted Animal Land Pet Movers. Beth and her team immediately made me feel that they cared about Purrfect and his welfare almost as much as I do. Every question was responded to promptly in a professional but friendly and supportive manner. Firstly I was guided through the entire preparation process to obtain a pet passport - which is complex and challenging in itself.
Once that was done the pick up procedure was meticulously planned and orchestrated with Beth and my Daughter as I had already taken my flight at that time.
Throughout the entire process I was kept informed of Purr’s status and even provided with photos. Purrfect’s journey was longer than expected because he was unable to take his scheduled flight in the hold because at last minute they found that there was no heating in that area of the airplane. Beth arranged for him to stay at Lufthansa facilities until an alternate flight could be scheduled. This delay meant that he would arrive in Spain over a weekend. I was notified that Airport Customs don’t work at weekends in Barcelona so Beth arranged for Purr to stay at the world renowned Frankfurt Pet Hotel, until he could be flown to Barcelona to arrive on a weekday to clear Customs.
Finally, Purrfect was driven many miles from Barcelona to Javea in the middle of the night by a very caring member of the Animal Land Pet Movers team to be delivered to my doorstep at 1.30am in the morning. Both the driver and Beth had kept in touch the entire time, together we had overcome additional obstacles due to bad weather and the address of my spanish rental property being incorrect and hard to find.
Purrfect was safely handed over in his pet carrier looking tired and a bit shell shocked but well looked after. His journey had taken 5 days in total instead of 2 but I felt that Beth and her team had overcome several external challenges which arose which were out of their control. They confidently orchestrated the entire operation keeping me informed and putting my mind at ease throughout.
It took Purrfect a week to acclimatize to his new surroundings and recuperate from his travels. He is a very sensitive cat who has always hated traveling, so much so that for several years I have used a mobile Vet to avoid even a short car trip. As you can see from the photos he is really enjoying Spain and the relaxed way of life!
I am so grateful to Animal Land Pet Movers. I recommend using their services 100%. My daughter will be flying her 2 cats to Europe later this year and already plans on arranging the trip with Beth and her team.
A huge thank you to everyone involved in transporting Purrfect, especially Beth. I cannot tell you how grateful I am for your excellent services and people.
If you are looking for a compassionate caring pet transport company who can think outside the box, look no further.
Kind Regards
Linda (Javea, Spain)
January 2019
